Wordpress: Installation failed. Error message: [404]

DanyCoutinho · April 17, 2021, 6:57am

Provider: Linode

Virtualization Type: Linode - Shared CPU Nanode 1GB

System: Ubuntu 20.04 LTS

Installation option: Distribuiton - Ubuntu 20.04 LTS

OLS or Enterprise?
OLS

Installing from official server or mirror server?
Official

Install Memcached extension for PHP?
Yes

Install LiteSpeed Memcached?
Yes

Install Memcached?
Yes

Install Redis extension for PHP?
Yes

Install Redis?
Yes

Problem:

I have created a package and a website, but when I try install WordPress on it from CyberPanel, it fails and show error message “Installation failed. Error message: [404]”.

I tried re-install on clean Ubuntu 20.04 LTS but still happens.

I have tested on DigitalOcean and it works, but I want use Linode because I need run a mail server.

Could you please help me?

Thank you in advance.

Best regards,
Dany Coutinho

Kais · April 20, 2021, 9:42am

Hi. I can´t help you, but had similar Problems after migrating Websites to a new installed Server with Cyberpanel. After a lot of testing I figured out that my problem was caused from mod_security I acivated,

So my hint: Try to deactivate mod-Security under the “Security” panel complete and try again your install.

Best regards,
Kai

Muhammadzakaria · April 21, 2021, 3:04pm

I am facing the same issue…

LPackman · April 26, 2021, 8:09am

same here

Bazsi15 · May 1, 2021, 10:57pm

same here, any fix?

usmannasir1 · May 2, 2021, 7:41am

What is content of your my.cnf ?

Bazsi15 · May 2, 2021, 8:52am

Type your comment> @usmannasir said:

What is content of your my.cnf ?

i just optimized it from cloud still nothing i get this error on every installable thing
It makes the folder and database what i gave it but the folder is empty this is my only problem with cyberpanel

usmannasir1 · May 2, 2021, 10:49am

But what is current content of my.cnf?

Bazsi15 · May 2, 2021, 11:40am

This is the one before the optimalization bc wit the optimized it wouldnt let me login

usmannasir1 · May 2, 2021, 6:25pm

Read under “Improved and detailed dynamic logging”

Once enabled install WordPress and share logs.

Bazsi15 · May 3, 2021, 10:36am

Thanks now i think i know why it isn’t working its the wp command, wp core download does nothing basically nothing if i ran it manually nothing happens no error no progress
But this doesn’t help me why i cant install joomla either
error log, myqsl passwords removed bug - Pastebin.com

usmannasir1 · May 4, 2021, 7:25am

For Joomla please create separate thread, kindly keep this to WordPress only. So wp cli is not installed or not working?

You can run this command to test via cli

sudo -u bazsi7767 wp core download --allow-root --path=/home/bazsi15.hu/public_html//wp-test3/

Josh · May 13, 2021, 4:10am

I got same issue.
Log file

[05.13.2021_02-06-58] JR6AXUEMozMhuJgUWK7bDIY3BGbOojxysudo chmod 750 /home/test.hubhotel.com.tw/public_html
[05.13.2021_02-06-58] JR6AXUEMozMhuJgUWK7bDIY3BGbOojxysudo rm -rf /var/lib/mysql/AWyurVjYMD2E1p/.git
[05.13.2021_02-06-58] Expecting value: line 1 column 1 (char 0). [setupConnection:75]
[05.13.2021_02-06-58] JR6AXUEMozMhuJgUWK7bDIY3BGbOojxysudo cat /home/cyberpanel/4027

usmannasir1 · May 13, 2021, 11:16pm

Show complete logs please.

teejayk · July 10, 2021, 9:28pm

Same issue

ALysonVeras · July 12, 2021, 12:36pm

Same problem here. A lot of people having this problem…

charliesjc · July 13, 2021, 6:53am

I had the same Wordpress install issues and for me it was 2 things on my fresh Cyberpanel install on Ubuntu 20.04:

wp-cli was not installed. I installed it manually and everything went 1 step further during a wordpress install. Then…
After turning on debug logging in Cyberpanel I noticed that I didn’t have the mysql extension installed for php. Which obviously was untrue. Sort of… Litespeed obviously makes uses of lsphp binaries and not the native ones that would be installed on Ubuntu. Cyberpanel just runs “php” to access the php-cli. According to the native php-cli on Ubuntu there is indeed no mysql extension. You could simply install the extension but I just recreated the symlink for /usr/bin/php to point to /usr/local/lsws/lsphp74/bin/php and that sorted it out.

I don’t know why wp-cli wasn’t installed with Cyberpanel. I followed the Cyberpanel install instructions. Maybe the 2.1.1 version has a bug in that regard? It may be worth simply updating the native php install to include the same modules that installed by default with lsphp just to avoid these sort of problems in the future? Or have Cyberpanel explicitly use lsphp for anything it needs php-wise.

mubler · July 13, 2021, 1:18pm

I usually solve this type of problem by changing the PHP version to any other and then returning to the version it was. Try this to see if it works.

Josh · July 17, 2021, 3:09am

I got same problem. this is my log

[07.17.2021_02-59-30] Successfully obtained SSL for: kitchen.hubhotel.com.tw
[07.17.2021_02-59-30] /usr/local/lsws/bin/lswsctrl restart
[07.17.2021_03-05-20] N7Q5xJ4/RlbBxKwe3KtwY5eiYBG36UjIsudo chown -R cyberpanel:cyberpanel /home/cyberpanel
[07.17.2021_03-05-20] N7Q5xJ4/RlbBxKwe3KtwY5eiYBG36UjIsudo wp --info
[07.17.2021_03-05-20] Expecting value: line 1 column 1 (char 0). [setupConnection:75]
[07.17.2021_03-05-20] CREATE DATABASE 1xrMLr8ThxzXWK
[07.17.2021_03-05-20] CREATE USER ‘1xrMLr8ThxzXWK’@‘localhost’ IDENTIFIED BY ‘Ek8rc7DoN1Unac’
[07.17.2021_03-05-20] GRANT ALL PRIVILEGES ON 1xrMLr8ThxzXWK.* TO ‘1xrMLr8ThxzXWK’@‘localhost’
[07.17.2021_03-05-20] N7Q5xJ4/RlbBxKwe3KtwY5eiYBG36UjIsudo chmod 755 /home/kitchen.hubhotel.com.tw/public_html
[07.17.2021_03-05-20] N7Q5xJ4/RlbBxKwe3KtwY5eiYBG36UjI-u kitch8022 wp core download --allow-root --path=/home/kitchen.hubhotel.com.tw/public_html/
[07.17.2021_03-05-22] N7Q5xJ4/RlbBxKwe3KtwY5eiYBG36UjIsudo cat /home/cyberpanel/7993
[07.17.2021_03-05-23] N7Q5xJ4/RlbBxKwe3KtwY5eiYBG36UjIsudo cat /home/cyberpanel/7993
[07.17.2021_03-05-24] N7Q5xJ4/RlbBxKwe3KtwY5eiYBG36UjIsudo cat /home/cyberpanel/7993
[07.17.2021_03-05-25] Downloading WordPress 5.7.2 (en_US)…
md5 hash verified: 5493c7abf5317889af2bcd885d352823
Success: WordPress downloaded.

[07.17.2021_03-05-25] N7Q5xJ4/RlbBxKwe3KtwY5eiYBG36UjI-u kitch8022 wp core config --dbname=1xrMLr8ThxzXWK --dbuser=1xrMLr8ThxzXWK --dbpass=Ek8rc7DoN1Unac --dbhost=localhost:3306 --dbprefix=wp_ --allow-root --path=/home/kitchen.hubhotel.com.tw/public_html/
[07.17.2021_03-05-25] N7Q5xJ4/RlbBxKwe3KtwY5eiYBG36UjIsudo cat /home/cyberpanel/7993
[07.17.2021_03-05-27] Success: Generated ‘wp-config.php’ file.

[07.17.2021_03-05-27] N7Q5xJ4/RlbBxKwe3KtwY5eiYBG36UjI-u kitch8022 wp core install --url=“http://kitchen.hubhotel.com.tw” --title="[07.17.2021_03-05-27] N7Q5xJ4/RlbBxKwe3KtwY5eiYBG36UjIsudo cat /home/cyberpanel/7993
[07.17.2021_03-05-28] Error: Your PHP installation appears to be missing the MySQL extension which is required by WordPress.

[07.17.2021_03-05-28] N7Q5xJ4/RlbBxKwe3KtwY5eiYBG36UjIsudo cat /home/cyberpanel/7993

Josh · July 21, 2021, 4:20pm

Fixed it with this command on ubuntu

sudo apt-get install php-mysql