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ahm · July 26, 2023, 3:58pm

Hi Sir
I hope you are doing well
I have tried a lot to install php script on cyber panel but it shows the following error shown in the screenshot.

I have install the cyberpanel on digital ocean droplet in the start it was showing that Cyberpanel is Successfully installed. but as i have uploaded the script and attached the domain to digital ocean droplet then it shows the given error.

I have configured the domain you can check that out.
if you need the login details of any of them i can provide but please help me to solve the issue
I will be very thankful.

domain: phonevalley.co.uk
Server IP: 170.64.149.50

Regards,
Manzoor Ahmad

josephgodwinke · July 26, 2023, 4:18pm

Welcome @ahm Happy you are here

Check .htaccess or Rewrite Rules under website manager

ahm · July 26, 2023, 4:32pm

Thank you sir for your response
This script is present by default and this is also present in the .htaccess file

josephgodwinke · July 26, 2023, 4:34pm

Delete all that and select HTTP->HTTPS template from Select Template i.e

### Rewrite Rules Added by CyberPanel Rewrite Rule Generator

RewriteEngine On
RewriteCond %{HTTPS}  !=on
RewriteRule ^/?(.*) https://%{SERVER_NAME}/$1 [R,L]

### End CyberPanel Generated Rules.

ahm · July 26, 2023, 4:42pm

Now it says this

i can also provide the login details if you can tell me the way how i can send it to you please

josephgodwinke · July 26, 2023, 4:46pm

Look at the address bar its going straight to install folder.

If this is a script you bought from codecanyon refer to documentation as to instructions to install the script. You can also use the script owner’s support if your license is valid for 30 days or so depending on what they offer.

ahm · July 26, 2023, 4:50pm

Yes Sir this is code canyon script it is working fine on other platforms like hostinger and go dady but i want to install it on a vps server so they told me to ask the panel support team they will sort the issue

and this should be install first so the address bar is correct but not loading.

josephgodwinke · July 28, 2023, 8:20am

Check your dns records they are not pointing to your private nameservers

tobsowo · July 28, 2023, 5:39pm

Check OLS if the website is there.
I had a similar experience recently and had to manually create the domain in OLS.

ahm · July 29, 2023, 12:00pm

Sir I have tried a simple index.html file in the directory of public_html that was showing perfectly.
but when I want to install the script that i have uploaded that shows the following error given in the screenshot.
I think there is problem of permission now…
can you please help me to solve the issue please

I’ll be very thankful

josephgodwinke · July 29, 2023, 12:02pm

Go to wbesite manager → file manager → fix file permissions

ahm · July 29, 2023, 12:04pm

It has shown the installation page as I have click on the next then the given message appeared.

josephgodwinke · July 29, 2023, 12:12pm

Post the rewrite rules as instructed above

ahm · July 29, 2023, 12:35pm

Now sir i think there is database problem .
I have created the database and now as i have entered the login details of database created in cyberpanel this error appears.

Sorry Sir i have disturb you alot

josephgodwinke · July 29, 2023, 2:35pm

This points to DNS issues. Make sure you setup your website correctly

ahm · July 30, 2023, 7:17am

Sir here is the last step i had created .env file each and everything is ok but at the last step it shows the given error.

ahm · August 4, 2023, 9:52am

Sir I’m still stuck in this last step please how can i sort it out…?

ahm · August 4, 2023, 10:32am

Sir please help me how i can solve it please