March 28, 2023, 8:18am
i can send email from cyberpanel webmail (snappy) and reciver recieves the email. But whent that reciever sends email to a Cyberpanel mail account, the account don’t recieve.
Cyberpanel webmail--------->yahoo Ok (recieved)
Yahoo--------------->Cyberpanel webmail Nok (not recieved)
Cyberpanel webmail------>domainA Ok (recieved)
domainA-------->Cyberpanel webmail Nok(not recieved)
Any idea to help me solve this?
What error do they receive on their yahoo email ?
March 28, 2023, 9:26am
I have no error. Yahoo say sent. But can’t recieve in Cyberpanel
Check cyberpanel email queue
March 28, 2023, 9:44am
There is no message in queue
Did you follow these tutorials ?
[How to Build Free SMTP Server with CyberPanel in 5 Minutes]
Sending emails to the inbox is always a tricky thing for even experienced system administrators, running a healthy email server requires great attention. I will be mostly talking about transactional emails in this article, even though it can be applied to marketing emails. Some companies process a large number of transactional emails on daily basis (in millions). Transaction emails involve:
Account Confirmation Emails (…
First of all im sorry for my broken english and im very new in webhost but i love CyberPanel.
How to avoid your email going to client/user Gmail spam folder? I have troubleshot this and find a workaround for almost 1 week. I have read somewhere if the server have IPv6 and dont enable it Gmail will mark sent email as SPAM.
Please note, before im doing from step 2 till end i already get Pass mark for SPF, DKIM and DMARC on Gmail ‘Original Message’
Here is what im doin…
Test your email address here
//email/testTo: post a screenshot here of results
March 28, 2023, 9:50am
Yes but let me elaborate again:
I can send email from Cyberpanel Webmail and that mail are deliver right in the reciepient inbox (not spam).
The problem is that my Cyberpanel user can’t recieve email. ie when yahoo account send email, my user don’t recieve (at the yahoo end the massage is marked as sent). Same for other domains (Gmail, and custom domain)
Yes am only asking if you followed the tutorial so that I confirm that everythng was setup the cyberpanel way. As for the test should tell us the issues why you are not getting mail
March 28, 2023, 9:57am
i have 5.9/10 with this : We have not found a server (A Record) behind your host name
i have lost 3 points there
You did not create a website for your primary domain ? Or you did not create mail domain for your primary domain. You need to create either and make sure to issue mailserver domain ssl.
This is why I asked you if you followed the official tutorials seems you didnt.
March 28, 2023, 10:05am
Sure i did. I created a main domain website and mail domainwebsite along with DKIM and SSL.
i have 3 domains
for DNS records i have records fecht only when i select domain.com
don’t have records fetched for mail.domain.com
but i have have records for mail and maindomain listed in the records for maindomain
Does mail.xxxx.ci exist in your cyberpanel ?
March 28, 2023, 10:30am
yes mail.xxxx.zz exists in cyberpanel as A record
The issue is here. You need to set rDNS ptr record to mail.domain.ci , run
hostname mail.domain.ci in ssh terminal and make sure an A record of mail.domain.ci exists.
March 28, 2023, 10:38am
PTR record is already set You asked me yourself to make that ptr points to mail.domain.xx .
You can dig -x on it you will see. That is why the yahoo delivery issue was solve.
I dont remember telling you this so I assume the issue is solved ?
March 28, 2023, 10:44am
in another thread yesterday.
i do not have email delivery issue from Cyberpanel. I have trouble for cyberpanel to recieve email incoming mail
No record exists of mail.domain.ci in your dns records. You have no such CNAME or A record. Go to List Websites → mail.domain.ci does it exist ? If not then you need to create it via sidebar Create Website → mail.domain.ci
March 28, 2023, 10:55am
that domain already created and exists.