Wisecp "Add New Server" problem: Connection test failed. Connection Failed

Support and Discussion General Discussion
1

Unable to Add New Server wisecp.

2

Hello @mehdiakram

What error do you get

3

Connection test failed. Connection Failed

wJ7uo6
wJ7uo6729×462 15.8 KB

4
  1. Check firewall
  2. Check SSH port
  3. Check if are using the correct hostname
  4. Check the username it should be username defined for administrator access to the shared server
5

I have the same issue and all is correct

6

Here a short info:

We have a Cisco ASA firewall - a switch - and Mikrotik router…

The firewall takes from the router the local ips routes the local ip to the static ip
and makes all ports availble which all works.

the issue starts the you try to add the server ip Static ip to Wisecp you get no connection (timeout) but the cyber panel runs on that ip which is strange and wisecp can not connect to the server over the static ip.

What works is the local ip lets say 198.168.78.5 adding the server, but there are issues one can create a customer in wisecp, add the domain, but in cyber panel only a user is created and not the website.
Also, you get no connection made to root access or panel… i know the ports are open and working…

and have no idea whats the issue :frowning:

any help is greatly appricated…

Robert
Screenshot 12-14-2023 11.11.01

7

really need a solution on this please help!!!