Why don't admins help? SSL Problems

Support and Discussion General Discussion
1

Why don’t admins help? Users try to solve problems among themselves

[root@ns1 ~]# /root/.acme.sh/acme.sh --issue -d xxxxxxx.com -d www.xxxxxxx.com --cert-file /etc/letsencrypt/live/xxxxxxx.com/cert.pem --key-file /etc/letsencrypt/live/xxxxxxx.com/privkey.pem --fullchain-file /etc/letsencrypt/live/xxxxxxx.com/fullchain.pem -w /home/xxxxxxx.com/public_html --force
[Tue Apr 16 15:38:26 +03 2024] Using CA: https://acme-v02.api.letsencrypt.org/directory
[Tue Apr 16 15:38:26 +03 2024] Multi domain=‘DNS:xxxxxxx.com,DNS:www.xxxxxxx.com’
[Tue Apr 16 15:38:30 +03 2024] Getting webroot for domain=‘xxxxxxx.com’
[Tue Apr 16 15:38:30 +03 2024] Getting webroot for domain=‘www.xxxxxxx.com’
[Tue Apr 16 15:38:30 +03 2024] Verifying: xxxxxxx.com
[Tue Apr 16 15:38:31 +03 2024] Pending, The CA is processing your order, please just wait. (1/30)
[Tue Apr 16 15:38:35 +03 2024] Pending, The CA is processing your order, please just wait. (2/30)
[Tue Apr 16 15:38:39 +03 2024] Pending, The CA is processing your order, please just wait. (3/30)
[Tue Apr 16 15:38:43 +03 2024] Pending, The CA is processing your order, please just wait. (4/30)
[Tue Apr 16 15:38:47 +03 2024] Pending, The CA is processing your order, please just wait. (5/30)
[Tue Apr 16 15:38:51 +03 2024] Pending, The CA is processing your order, please just wait. (6/30)
[Tue Apr 16 15:38:55 +03 2024] Pending, The CA is processing your order, please just wait. (7/30)
[Tue Apr 16 15:38:59 +03 2024] Pending, The CA is processing your order, please just wait. (8/30)
[Tue Apr 16 15:39:03 +03 2024] Invalid status, xxxxxxx.com:Verify error detail:DNS problem: server failure at resolver looking up A for xxxxxxx.com; DNS problem: server failure at resolver looking up AAAA for xxxxxxx.com
[Tue Apr 16 15:39:03 +03 2024] Please check log file for more details: /root/.acme.sh/acme.sh.log

2

seems DNS is not pointed properly please check both www and non www and check.
where admins are not helping if you don’t get any community replay open ticket at platfrom

3

It’s looking for an AAAA record and that’s why it can’t give it. We don’t have IPv6, so it doesn’t bypass it.
It was providing SSL before the update. We don’t have a chance to use IPV6 right now

4

Looks like both A and AAAA record not only for IPV6.