No Screenshot available 500 Internal Server error

Dear Users,
I am getting some errors "when I click on all websites, there is no preview instead showing an error

“No Screenshot available”
500 Internal Server error

Why it is showing on all websites, however, the websites are running ok, I have checked it on gtmetrix and google page speed, websites are working fine, secondly, after installing Cyberpanel my traffic is decreasing day by day and Alexa rank is hit badly.

its normal
i have 20++ website hosted with cyberpanel
some 14 screenshoot not available
but everything is working well…

I just embed myself that the screenshot feature doesn’t exist.
so I don’t worry about the looks

alexa…
i have no comment if you use alexa :smiley:

Dear Please guide me, SSL is installed by Let’s encrypt but chrome is unable to open the website, most of the websites using let’s encrypt, will you support me why this happens.

Forgive me. I’m the group of people who question Alexa’s judgment. even when they want to close because of bankruptcy I still can’t trust their scheme.
when what they do is right. of course their algorithm will be expensive and always used, in fact quite the opposite, currently they are close to closing their business

how u know ? u said unable to open ?
and can you screenshoot the chrome that you said “unable to open”


Here is the error shown when SSL is installed and the website is opened in chrome.


image

just flush your DNS

oot

Dear
Why it is shown as “Your connection isn’t private” on chrome, will you please tell me about this error, I know how to open the website, but why such an error is occured.

because DNS Cache
close your browser

CMD run as admin (if you can…)

ipconfig /flushdns

What is the mechanism used to grab these screenshots actually?

Sometimes we have all of them showing perfectly and other times we get the 500 images, it’s a bit strange.

1 Like

i dont know
it’s look like using crontab just like the SPACE QUOTA info

like jacko said, You Are Not Alone


fyi: all of those site using Cloudflare

at other server that i use direct NS, 4 from 6 website display the screenshot

We aren’t using Cloudflare for any sites and still get missing screenshots from time to time, but it’s an interesting point, I just tried adding a few Cloudflare sites to one of our servers out of curiousity and none of them display a screenshot.

that what happen to me :slight_smile:

but

for this one, i have no idea. i have no new website right now. all website that already add is working.
but i test 1 site. i remove from cyberpanel then i change the ns for 1 day to he.net then i A to other panel, after 24h i turn it back direct to cyberpanel(and create new website) the result no images too…

something happen with crontab at 2.1.2.some-hidden-update-version

The screenshots are generated and served using cdn.statically.io API and sometimes it may fail to generate cdn… Maybe some quota limit I guess. Anyways, it has nothing to do with website performance or anything related to your server or website.

1 Like

forgot to tell you
maybe you can talk with developer to not use statically.io
i was use it too
now i remove them lol

There isn’t any free alternative for image storage CDN. Either cyberpanel can use the screenshot image or else remove it completely. But I feel, it should be there for better look.