No response when trying to log into snappymail

Support and Discussion
1

I am having issues logging into Snappymail, when I enter my email and password it just reloads the page and the input fields are empty, if I try again it does the same thing. I checked logs and this is what I found, I have removed my email so you will see redacted

I can log into Snappymail Admin area without any issues, that works

Feb  9 04:06:42 aianime opendkim[953]: OpenDKIM Filter v2.11.0 starting
Feb  9 04:06:43 aianime dovecot: master: Dovecot v2.3.16 (7e2e900c1a) starting up for imap, pop3 (core dumps disabled)
Feb  9 04:06:43 aianime postfix[1210]: Postfix is running with backwards-compatible default settings
Feb  9 04:06:43 aianime postfix[1210]: See http://www.postfix.org/COMPATIBILITY_README.html for details
Feb  9 04:06:43 aianime postfix[1210]: To disable backwards compatibility use "postconf compatibility_level=3.6" and "postfix reload"
Feb  9 04:06:44 aianime postfix/postfix-script[1312]: warning: symlink leaves directory: /etc/postfix/./key.pem
Feb  9 04:06:44 aianime postfix/postfix-script[1315]: warning: symlink leaves directory: /etc/postfix/./cert.pem
Feb  9 04:06:44 aianime postfix/postfix-script[1329]: warning: /var/spool/postfix/etc/hosts and /etc/hosts differ
Feb  9 04:06:44 aianime postfix/postfix-script[1479]: starting the Postfix mail system
Feb  9 04:06:44 aianime postfix/master[1481]: daemon started -- version 3.6.4, configuration /etc/postfix
Feb  9 04:13:05 aianime dovecot: imap-login: Login: user=<redacted>, method=PLAIN, rip=127.0.0.1, lip=127.0.1.1, mpid=1653, TLS, session=<svbymDz0sJR/AAAB>
Feb  9 04:13:05 aianime dovecot: imap(redacted)<1653><svbymDz0sJR/AAAB>: Disconnected: Logged out in=11 out=491 deleted=0 expunged=0 trashed=0 hdr_count=0 hdr_bytes=0 body_count=0 body_bytes=0
Feb  9 04:13:05 aianime dovecot: imap-login: Login: user=<redacted>, method=PLAIN, rip=127.0.0.1, lip=127.0.1.1, mpid=1655, TLS, session=<dOX6mDz0vpR/AAAB>
Feb  9 04:13:05 aianime dovecot: imap(redacted)<1655><dOX6mDz0vpR/AAAB>: Disconnected: Logged out in=124 out=742 deleted=0 expunged=0 trashed=0 hdr_count=0 hdr_bytes=0 body_count=0 body_bytes=0
Feb  9 04:18:29 aianime dovecot: master: Warning: Killed with signal 15 (by pid=1868 uid=0 code=kill)
Feb  9 04:18:30 aianime dovecot: log(1201): Warning: Killed with signal 15 (by pid=1 uid=0 code=kill)
Feb  9 04:18:30 aianime dovecot: master: Dovecot v2.3.16 (7e2e900c1a) starting up for imap, pop3 (core dumps disabled)
Feb  9 04:19:14 aianime dovecot: imap-login: Login: user=<redacted>, method=PLAIN, rip=127.0.0.1, lip=127.0.1.1, mpid=1888, TLS, session=<V4jvrjz0rrJ/AAAB>
Feb  9 04:19:14 aianime dovecot: imap(redacted)<1888><V4jvrjz0rrJ/AAAB>: Disconnected: Logged out in=11 out=491 deleted=0 expunged=0 trashed=0 hdr_count=0 hdr_bytes=0 body_count=0 body_bytes=0
Feb  9 04:19:14 aianime dovecot: imap-login: Login: user=<redacted>, method=PLAIN, rip=127.0.0.1, lip=127.0.1.1, mpid=1890, TLS, session=<BlP2rjz0eqR/AAAB>
Feb  9 04:19:14 aianime dovecot: imap(redacted)<1890><BlP2rjz0eqR/AAAB>: Disconnected: Logged out in=124 out=742 deleted=0 expunged=0 trashed=0 hdr_count=0 hdr_bytes=0 body_count=0 body_bytes=0
Feb  9 04:20:10 aianime dovecot: imap-login: Login: user=<redacted>, method=PLAIN, rip=127.0.0.1, lip=127.0.1.1, mpid=1897, TLS, session=<KTtOsjz0fqV/AAAB>
Feb  9 04:20:10 aianime dovecot: imap(redacted)<1897><KTtOsjz0fqV/AAAB>: Disconnected: Logged out in=11 out=491 deleted=0 expunged=0 trashed=0 hdr_count=0 hdr_bytes=0 body_count=0 body_bytes=0
Feb  9 04:20:10 aianime dovecot: imap-login: Login: user=<redacted>, method=PLAIN, rip=127.0.0.1, lip=127.0.1.1, mpid=1899, TLS, session=<a9RUsjz0hqV/AAAB>
Feb  9 04:20:10 aianime dovecot: imap(redacted)<1899><a9RUsjz0hqV/AAAB>: Disconnected: Logged out in=124 out=734 deleted=0 expunged=0 trashed=0 hdr_count=0 hdr_bytes=0 body_count=0 body_bytes=0
Feb  9 04:22:25 aianime dovecot: imap-login: Disconnected: Aborted login by logging out (no auth attempts in 4 secs): user=<>, rip=87.236.176.222, lip=74.208.94.166, TLS, session=<Z65fujz0saNX7LDe>
2

Welcome @dieselino0 Happy you are here

Unfortunately, the logs dont tell us anything about the issue.

With this information I would ask you to share a screenshot of your https://SERVER_URL:8090/snappymail/?admin#/domains setting for * meaning the settings for all domains after you clicked on the TEST button

3

Here is the screenshot

f75e964db23d59768ecd21cc433f6fb9
f75e964db23d59768ecd21cc433f6fb9820×685 18.6 KB

4

You are not getting any error message when you try to log into your mailbox ?

5

No page just reloads and it comes back to this

e98f9a3f1feff48ad8f7853bb0e971d4
e98f9a3f1feff48ad8f7853bb0e971d4966×808 119 KB

6

Go to https://SERVER_URL:8090/snappymail/?admin#/config and enable debugging

Cyberpanel-Webmail
Cyberpanel-Webmail1096×123 2.61 KB

Try again post screenshot here of the following command

## change this according to you timezone 2023-02-08 if thats the date you are on now
$ nano /usr/local/lscp/cyberpanel/rainloop/data/_data_/_default_/logs/log-2023-02-09.txt
7

1
11755×918 109 KB

2
21753×910 52.4 KB

8

Seems to be related to SnappyMail `autocreate_system_folders` · Issue #907 · the-djmaze/snappymail · GitHub where there is an issue with snappymail/plugins/mailbox-detect at master · the-djmaze/snappymail · GitHub detecting your mailboxes.

Can you run upgrade script to see if this update will work for you

9

Yes, what is the best way to run the upgrade script? Sorry I am new to CyberPanel

10

See this 02 - Upgrading CyberPanel - Docs - CyberPanel Community

In summary run

sh <(curl https://raw.githubusercontent.com/usmannasir/cyberpanel/stable/preUpgrade.sh || wget -O - https://raw.githubusercontent.com/usmannasir/cyberpanel/stable/preUpgrade.sh)

press enter when prompted

1 Like
11

YES! that worked! thank you so much

12

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