Issue with Add-On Activation After IP Address Change

Hello CyberPanel Community,

I am facing a challenge with activating my paid add-ons for CyberPanel and am seeking assistance. Previously, I had purchased add-ons for my server and everything was functioning correctly. However, my server provider recently changed the IP address of my server, which seems to have affected my access to these add-ons.

After the IP address alteration, I lost the ability to use the add-ons I had purchased. In an attempt to resolve this, I repurchased the add-ons for the new IP address. Despite providing the correct IP address during the setup, I am encountering the following error message: “CloudUsers matching query does not exist.”

I have double-checked the IP address input and ensured it is accurate. The issue seems to stem from the change in the server’s IP address and possibly the CyberPanel system not recognizing the new one associated with my account and previously purchased add-ons.

Has anyone experienced a similar issue, or can provide guidance on how to rectify this? Any suggestions or instructions on how to link my new IP address

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