Installation Problem

Support and Discussion General Discussion
1

Hello everyone,

I’ve been trying to install CyberPanel on a fresh Ubuntu 22.04 VPS, but the installation consistently fails during the TimezoneDB installation step.

Here’s the relevant part of the error log:

yaml

CopyEdit

[INFO] Installing PHP TimezoneDB extension

--2025-08-05 ... 
https[:]//cyberpanel.sh/pecl.php.net/get/timezonedb

HTTP request sent, awaiting response... 403 Forbidden

ERROR 403: Forbidden.

gzip: stdin: unexpected end of file

tar: Error is not recoverable: exiting now

./cyberpanel.sh: line XXXX: cd: timezonedb-*: No such file or directory

:white_check_mark: What I’ve tried so far:

  • Reinstalled fresh Ubuntu 22.04 multiple times
  • Ensured firewall ports (7080, 8090, etc.) are open
  • Attempted with and without --minimal flag
  • Manually tested access to the timezonedb link – still 403 Forbidden

:cross_mark: Issue:

The installer script tries to fetch the TimezoneDB extension but gets a 403 Forbidden error, which causes the install to fail mid-way.

:red_question_mark:Question:

How can I fix or bypass this issue?

Any help would be appreciated :folded_hands:

2

+1

[2025-11-09 12:57:14] [INFO] Setting up PHP session storage configuration
chmod: cannot access '/usr/local/CyberCP/CPScripts/setup_php_sessions.sh': No such file or directory
bash: /usr/local/CyberCP/CPScripts/setup_php_sessions.sh: No such file or directory
[2025-11-09 12:57:14] [FUNCTION] Starting: Post_Install_PHP_TimezoneDB
[2025-11-09 12:57:14] [INFO] Installing PHP TimezoneDB extension
--2025-11-09 12:57:14--  https://cyberpanel.sh/pecl.php.net/get/timezonedb
Resolving cyberpanel.sh (cyberpanel.sh)... 104.21.68.13, 172.67.184.159
Connecting to cyberpanel.sh (cyberpanel.sh)|104.21.68.13|:443... connected.
HTTP request sent, awaiting response... 403 Forbidden
2025-11-09 12:57:14 ERROR 403: Forbidden.


gzip: stdin: unexpected end of file
tar: Child returned status 1
tar: Error is not recoverable: exiting now
./cyberpanel.sh: line 1991: cd: timezonedb-*: No such file or directory

This gives 403:
https://cyberpanel.sh/pecl.php.net/get/timezonedb

OS: Fresh Ubuntu 22.04 running on Proxmox (KVM)

Any fix? @usmannasir