I can send e-mails but I don't receive any.

rayandexter1 · October 7, 2019, 12:24pm

customwritings said:
When you send email to your server, what is the output of journalctl -f | grep postfix

More details here Troubleshooting CyberPanel - 14 - Logging & Troubleshooting - CyberPanel Community

Share your output here.

Thanks for the link! Will try to fix this issue on my own following the indicated guidelines.

iosman000 · November 5, 2019, 1:51am

Hello!
I recently setup Cyberpanel for my stuff but there is a problem. I created my website, didn’t change any MX or A settings but although everything is pretty new and clear on my system, I cannot receive any e-mails. tweakbox tweakbox tweakbox I mean, when I try to send e-mails there is no problem at all. It sends it instantly. But when I send e-mail on my Gmail account to my cyberpanel account, it just doesn’t arrive at all. There is no e-mail doesn’t matter how long I wait. Does anyone know why?

I having the same problem. I will try the way you told above. thanks alot

solopedro · November 22, 2019, 5:19pm

Hi I am havind same problem, when I send an email from any of the accounts in cyber panel to another in the same server no problem.
If i send one from gmail or any service outside the one in cyberpanel do not receive.

Help me please, anyone knows how to solve it?

Thanks

log states

root@fra ~]# journalctl -f | grep postfix
nov 22 17:23:28 fra.equitem.com postfix/smtpd[19243]: connect from mail-yb1-f170.google.com[209.85.219.170]
nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: 7292EF12290A: client=mail-yb1-f170.google.com[209.85.219.170]
nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: problem talking to server /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/cleanup[19250]: 7292EF12290A: message-id=CANrz9yaO=LtuvNucutgh-hoW73w9zAQUnvOF49VntOH=e=LPrg@mail.gmail.com
nov 22 17:23:30 fra.equitem.com postfix/qmgr[17530]: 7292EF12290A: from=[email protected], size=2902, nrcpt=1 (queue active)
nov 22 17:23:30 fra.equitem.com postfix/pipe[19252]: fatal: get_service_attr: unknown username: spamd
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: disconnect from mail-yb1-f170.google.com[209.85.219.170] ehlo=2 starttls=1 mail=1 rcpt=1 bdat=1 quit=1 commands=7
nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: private/spamassassin socket: malformed response
nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: transport spamassassin failure – see a previous warning/fatal/panic logfile record for the problem description
nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: process /usr/libexec/postfix/pipe pid 19252 exit status 1
nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: /usr/libexec/postfix/pipe: bad command startup – throttling
nov 22 17:23:31 fra.equitem.com postfix/error[19253]: 7292EF12290A: to=[email protected], relay=none, delay=2.1, delays=1.1/1/0/0.01, dsn=4.3.0, status=deferred (unknown mail transport error)

solopedro · November 22, 2019, 5:26pm

oops this is the

qtwrk · November 22, 2019, 5:54pm

Hi I am havind same problem, when I send an email from any of the accounts in cyber panel to another in the same server no problem. If i send one from gmail or any service outside the one in cyberpanel do not receive.
Help me please, anyone knows how to solve it?

Thanks

log states

root@fra ~]# journalctl -f | grep postfix
nov 22 17:23:28 fra.equitem.com postfix/smtpd[19243]: connect from mail-yb1-f170.google.com[209.85.219.170]
nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: 7292EF12290A: client=mail-yb1-f170.google.com[209.85.219.170]
nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: problem talking to server /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/cleanup[19250]: 7292EF12290A: message-id=CANrz9yaO=LtuvNucutgh-hoW73w9zAQUnvOF49VntOH=e=LPrg@mail.gmail.com
nov 22 17:23:30 fra.equitem.com postfix/qmgr[17530]: 7292EF12290A: from=[email protected], size=2902, nrcpt=1 (queue active)
nov 22 17:23:30 fra.equitem.com postfix/pipe[19252]: fatal: get_service_attr: unknown username: spamd
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: disconnect from mail-yb1-f170.google.com[209.85.219.170] ehlo=2 starttls=1 mail=1 rcpt=1 bdat=1 quit=1 commands=7
nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: private/spamassassin socket: malformed response
nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: transport spamassassin failure – see a previous warning/fatal/panic logfile record for the problem description
nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: process /usr/libexec/postfix/pipe pid 19252 exit status 1
nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: /usr/libexec/postfix/pipe: bad command startup – throttling
nov 22 17:23:31 fra.equitem.com postfix/error[19253]: 7292EF12290A: to=[email protected], relay=none, delay=2.1, delays=1.1/1/0/0.01, dsn=4.3.0, status=deferred (unknown mail transport error)

Did you install Spam Assassin?

solopedro · November 22, 2019, 6:48pm

yes I thiunk i have the problem since then

solopedro · November 22, 2019, 7:01pm

Hi I am havind same problem, when I send an email from any of the accounts in cyber panel to another in the same server no problem. If i send one from gmail or any service outside the one in cyberpanel do not receive.
Help me please, anyone knows how to solve it?

Thanks

log states

root@fra ~]# journalctl -f | grep postfix
nov 22 17:23:28 fra.equitem.com postfix/smtpd[19243]: connect from mail-yb1-f170.google.com[209.85.219.170]
nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: 7292EF12290A: client=mail-yb1-f170.google.com[209.85.219.170]
nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: problem talking to server /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/cleanup[19250]: 7292EF12290A: message-id=CANrz9yaO=LtuvNucutgh-hoW73w9zAQUnvOF49VntOH=e=LPrg@mail.gmail.com
nov 22 17:23:30 fra.equitem.com postfix/qmgr[17530]: 7292EF12290A: from=[email protected], size=2902, nrcpt=1 (queue active)
nov 22 17:23:30 fra.equitem.com postfix/pipe[19252]: fatal: get_service_attr: unknown username: spamd
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: disconnect from mail-yb1-f170.google.com[209.85.219.170] ehlo=2 starttls=1 mail=1 rcpt=1 bdat=1 quit=1 commands=7
nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: private/spamassassin socket: malformed response
nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: transport spamassassin failure – see a previous warning/fatal/panic logfile record for the problem description
nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: process /usr/libexec/postfix/pipe pid 19252 exit status 1
nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: /usr/libexec/postfix/pipe: bad command startup – throttling
nov 22 17:23:31 fra.equitem.com postfix/error[19253]: 7292EF12290A: to=[email protected], relay=none, delay=2.1, delays=1.1/1/0/0.01, dsn=4.3.0, status=deferred (unknown mail transport error)

Did you install Spam Assassin?

yes I did

qtwrk · November 22, 2019, 11:34pm

Hi,

Please try follow this page to set it over again

see if it helps

solopedro · November 23, 2019, 8:20am

did all that , helped with one account (domain) , but I have some more domains and still those accounts forother domains do not receive emails.

Any ideas? or help

Hi,
Please try follow this page to set it over again

https://blog.cyberpanel.net/2018/05/22/install-spamassassin-and-stop-email-spam-on-cyberpanel/

see if it helps

solopedro · November 23, 2019, 2:03pm

Finally, I had to set uo all the A records for mail!! and mx, now all working.

In other question. related to this, is there a way to retrieve the emails sent to me during the past 36 hours. Must be a cue… somewhere!!

thank you

qtwrk · November 23, 2019, 2:07pm

Hi,

I think it won’t

if you didn’t have MX record , then whoever sent it will think it like this is nobody’s mail and discard it.

unless you have access to sender’s mail otherwise I don’t think it’s possible to get them.

solopedro · November 23, 2019, 2:58pm

Ok all sorted!

EichmannCharity · December 24, 2020, 10:38am

I am having the same problem as you. Can you share the solution with me?

anhtuan · February 3, 2021, 3:28pm

any solution for fix? a got same problem

Arklo · September 1, 2021, 11:08am

Hello,
I am using CyberPanel V 2.1 on CentOS 7; I have also the same problem as I am able to send email’s but can’t received in my inbox.
When I run this command: journalctl -f | grep postfix

[root@server ~]# journalctl -f | grep postfix
Sep 01 10:43:00 example.com postfix/smtpd[541590]: connect from mail-oi1-f175.google.com[209.85.167.175]
Sep 01 10:43:00 example.com postfix/smtpd[541590]: warning: smtpd_client_event_limit_exceptions: non-null host address bits in “xx.xx.xx.xx/24”, perhaps you should use “xx.xx.xx.0/24” instead
Sep 01 10:43:00 example.com postfix/smtpd[541590]: warning: mynetworks: non-null host address bits in “xx.xx.xx.xx/24”, perhaps you should use “xx.xx.xx.0/24” instead
Sep 01 10:43:00 example.com postfix/smtpd[541590]: NOQUEUE: reject: RCPT from mail-oi1-f175.google.com[209.85.167.175]: 451 4.3.0 [email protected]: Temporary lookup failure; from=[email protected] to=[email protected] proto=ESMTP helo=<mail-oi1-f175.google.com>
Sep 01 10:43:00 example.com postfix/smtpd[541590]: warning: smtpd_client_event_limit_exceptions: non-null host address bits in “xx.xx.xx.xx/24”, perhaps you should use “xx.xx.xx.0/24” instead
Sep 01 10:43:00 example.com postfix/smtpd[541590]: disconnect from mail-oi1-f175.google.com[209.85.167.175] ehlo=2 starttls=1 mail=1 rcpt=0/1 bdat=0/1 quit=1 commands=5/7
^C
[root@server ~]#

I appreciate for the help to fix this issue.

Thanks

tiagobfaustino · February 7, 2022, 9:35pm

Same problem. Any solution?

shoaibkk · February 8, 2022, 7:03am

show me results for //email/testTo:

aerohit · May 24, 2022, 5:00am

May 24 04:15:01 domain postfix/pickup[49782]: 30D3E17EFFB: uid=1002 from=<bewde5323>
May 24 04:15:01 domain postfix/cleanup[51001]: 30D3E17EFFB: message-id=<[email protected]>
May 24 04:15:01 domain postfix/qmgr[39333]: 30D3E17EFFB: from=<[email protected]>, size=4720, nrcpt=1 (queue active)
May 24 04:15:01 domain postfix/trivial-rewrite[51002]: warning: do not list domain xxxx.com in BOTH mydestination and virtual_mailbox_domains
May 24 04:15:01 domain postfix/local[51003]: 30D3E17EFFB: to=<[email protected]>, orig_to=<bewde5323>, relay=local, delay=0.04, delays=0.03/0.01/0/0, dsn=2.0.0, status=sent (delivered to maildir)
May 24 04:15:01 domain postfix/qmgr[39333]: 30D3E17EFFB: removed
May 24 04:17:12 domain postfix/anvil[50859]: statistics: max connection rate 1/60s for (submission:165.x.x.x) at May 24 04:13:52
May 24 04:17:12 domain postfix/anvil[50859]: statistics: max connection count 1 for (submission:165.x.x.x) at May 24 04:13:52
May 24 04:17:12 domain postfix/anvil[50859]: statistics: max cache size 1 at May 24 04:13:52

Here is mine, can you guide me please. I can send but cannot receive email.

MyIDKaTePe · May 24, 2022, 6:47am

what is the same ?

acar · September 26, 2023, 1:35am

I can’t send an e-mail but I can’t