How do I download backups?

Support and Discussion
1

Hi, I’m struggling to download my backups.

I’ve tried the direct approach, but I always get a 403 Forbidden error even after changing the permissions for the download folder to 777.

I’m also struggling to get FTP to work. FTP doesn’t load the backup directory. I always get a message that says “Failed to retrieve directory listing.” I even increased the timeout to 200 seconds.

I also tried different encryption options but still had no luck.

How are you guys downloading your backups offline? I mean, it’s pointless to have a backup that’s kept on the server, what if the server goes down?

Please help me download my backups.

2

Try to move the file from /backups folder to the /public_html folder, and then simply download from the network. If your web server is alive.

Or Try rsync or wget from the CLI. ( Complex )

3

I moved the file to the public_html folder, but when I try to download the file, I get a 403 Forbidden error. I can download other files from the same folder, but when I download the backup, I get the 403 error.

At the moment, I’m compressing the backup file to .zip format, maybe this will work.

Can you share a tutorial where I can learn about rsync and wget?

4

If you are getting 403 in public_html then you have permission issues, Click on fix permissions or you have to login with SSH and change the permissions chmod 777 or can do chown.

Or you can DM me, so that I can check the download file location or can share screenshots.

Rsync is totally a different things, you will need another server to connect with it and do the recovery this is other things and very complex. I suggest you to check the files through CLI changing permissions and ownerships etc. Or check the cyberpanel error logs files and mod security log files why its getting 403.

5

After fixing permissions, I’m now able to download the file. Thank you very much.

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