Does not generate backup

In my CyberPanel installation Ent is generating this message when trying to generate a backup by the panel
http://prntscr.com/kxqdt1

Run the upgrade

Resolved! Thanks!

Run the upgrade

Upgrading CyberPanel - CyberPanel

After updating the entire database or WordPress installation that I use it does not seem to connect to the database

Can not give help without more details or submit a ticket.