Can't access Cyber Panel - OperationalError

Support and Discussion
1

Hi, right now I can’t access my cyberpanel admin page, please help.
It shows:

OperationalError at /

(1045, “Access denied for user ‘cyberpanel’@‘localhost’ (using password: YES)”)

And followed by many lines:

Request Method: GET
Request URL: https://hcp.example.com:8090/
Django Version: 3.1.3
Exception Type: OperationalError
Exception Value: (1045, “Access denied for user ‘cyberpanel’@‘localhost’ (using password: YES)”)
Exception Location: /usr/local/CyberCP/lib/python3.10/site-packages/MySQLdb/connections.py, line 185, in init
Python Executable: /usr/local/CyberCP/bin/python
Python Version: 3.10.12
…
2

Can you open ticket here with server access : https://platform.cyberpersons.com/

And revert with ticket id here.

3

Thanks, Ticket #4SRCTT8VY
Please note: I am not able to add the current server IP there (same error message will pop out)
so the server I selected in the ticket was an old deleted one, it has moved to this one I’m having trouble with.
Thanks in advance!