Cannot issue SSL for mail server

Support and Discussion General Discussion
1

Like the title says, I am unable to issue SSLs for my mailserver, which obviously keeps me from logging into my mails in external applications like thunderbird or outlook. I am also unable to send any.

This is the error I recieve when trying to issue a certificate for the mailserver:

[01.05.2022_22-37-59] Trying to obtain SSL for: domain . com
[01.05.2022_22-38-01] Successfully obtained SSL for: domain . com
[01.05.2022_22-38-01] {‘email@domain.com’: (550, b’5.1.1 email@domain.com: Recipient address rejected: User unknown in virtual mailbox table’)}

Any suggestions?I tried fixing this the entire day without success.

1 Like
2

have you tried issuing ssl for your mail domain such as mail.yourdomain.tld ?

3

I get this when I try to do that. The SSL works fine for the domain itself though but for the Emails it wont do it.

[01.06.2022_18-54-04] Failed to obtain SSL, issuing self-signed SSL for: mail.domain .com
[01.06.2022_18-54-04] {‘email@mail.domain.com’: (554, b’5.7.1 <email@mail.domain .com>: Relay access denied’)}
[01.06.2022_18-54-04] Websites matching query does not exist. [installSSLForDomain:72]
[01.06.2022_18-54-04] Self signed SSL issued for mail.domain .com

4

Make sure you have A record for mail subdomain and it points to your server ip without proxy. Then only letsencrypt will be able to issue ssl for your mail domain.

5

Hey I am getting the same error. The DNS records are correct, I double checked, they have propogated, are not behind a proxy… but still facing the same error when trying to Issue Certificate. It issues a self signed certificate instead.

6

I’m having the exact same problem. Any update that may be helpful?

7

Same here, customers are complaining they can’t sent emails. Everything worked fine the first few months, but a certificate refresh is not working apparently.

Websites matching query does not exist. [installSSLForDomain:72]

(and because everything was working fine, I will assume DNS was and is set up correctly. This is a CP error, not a letsencrypt error)