Cannot Access FTP

I am getting the error:

Can’t change directory to /home/ookma-kyi/: No such file or directory

Then

Timeout detected. (data connection)
Could not retrieve directory listing
Error listing directory ‘/’.

Here is the error log:

Feb  7 01:39:02 localhost systemd[1]: phpsessionclean.service: Succeeded.
Feb  7 01:39:02 localhost systemd[1]: Finished Clean php session files.
Feb  7 01:42:01 localhost CRON[110830]: (root) CMD (/usr/local/CyberCP/bin/python /usr/local/CyberCP/plogical/ClusterManager.py --function Uptime --type All)
Feb  7 01:42:01 localhost CRON[110831]: (root) CMD (if ! find /home/*/public_html/ -maxdepth 2 -type f -newer /usr/local/lsws/cgid -name '.htaccess' -exec false {} +; then systemctl restart lsws; fi)
Feb  7 01:42:50 localhost pdns_server[105666]: Could not retrieve security status update for '4.2.1-1build2.Ubuntu' on 'auth-4.2.1-1build2.Ubuntu.security-status.secpoll.powerdns.com.', RCODE = Non-Existent domain
Feb  7 01:45:01 localhost CRON[110882]: (root) CMD (if ! find /home/*/public_html/ -maxdepth 2 -type f -newer /usr/local/lsws/cgid -name '.htaccess' -exec false {} +; then systemctl restart lsws; fi)
Feb  7 01:45:01 localhost CRON[110884]: (root) CMD (/usr/local/CyberCP/bin/python /usr/local/CyberCP/plogical/ClusterManager.py --function Uptime --type All)
Feb  7 01:48:01 localhost CRON[110935]: (root) CMD (if ! find /home/*/public_html/ -maxdepth 2 -type f -newer /usr/local/lsws/cgid -name '.htaccess' -exec false {} +; then systemctl restart lsws; fi)
Feb  7 01:48:01 localhost CRON[110937]: (root) CMD (/usr/local/CyberCP/bin/python /usr/local/CyberCP/plogical/ClusterManager.py --function Uptime --type All)
Feb  7 01:51:01 localhost CRON[110984]: (root) CMD (/usr/local/CyberCP/bin/python /usr/local/CyberCP/plogical/ClusterManager.py --function Uptime --type All)
Feb  7 01:51:01 localhost CRON[110986]: (root) CMD (if ! find /home/*/public_html/ -maxdepth 2 -type f -newer /usr/local/lsws/cgid -name '.htaccess' -exec false {} +; then systemctl restart lsws; fi)
Feb  7 01:54:01 localhost CRON[111410]: (root) CMD (if ! find /home/*/public_html/ -maxdepth 2 -type f -newer /usr/local/lsws/cgid -name '.htaccess' -exec false {} +; then systemctl restart lsws; fi)
Feb  7 01:54:01 localhost CRON[111411]: (root) CMD (/usr/local/CyberCP/bin/python /usr/local/CyberCP/plogical/ClusterManager.py --function Uptime --type All)
Feb  7 01:57:01 localhost CRON[112168]: (root) CMD (/usr/local/CyberCP/bin/python /usr/local/CyberCP/plogical/ClusterManager.py --function Uptime --type All)
Feb  7 01:57:01 localhost CRON[112169]: (root) CMD (if ! find /home/*/public_html/ -maxdepth 2 -type f -newer /usr/local/lsws/cgid -name '.htaccess' -exec false {} +; then systemctl restart lsws; fi)
Feb  7 01:57:48 localhost postfix/smtps/smtpd[112526]: warning: cannot get RSA certificate from file "/etc/pki/dovecot/certs/dovecot.pem": disabling TLS support
Feb  7 01:57:48 localhost postfix/smtps/smtpd[112526]: warning: TLS library problem: error:02001002:system library:fopen:No such file or directory:../crypto/bio/bss_file.c:288:fopen('/etc/pki/dovecot/certs/dovecot.pem','r'):
Feb  7 01:57:48 localhost postfix/smtps/smtpd[112526]: warning: TLS library problem: error:20074002:BIO routines:file_ctrl:system lib:../crypto/bio/bss_file.c:290:
Feb  7 01:57:48 localhost postfix/smtps/smtpd[112526]: warning: TLS library problem: error:140DC002:SSL routines:use_certificate_chain_file:system lib:../ssl/ssl_rsa.c:615:
Feb  7 01:57:48 localhost postfix/smtps/smtpd[112526]: connect from 209.17.97.10.rdns.cloudsystemnetworks.com[209.17.97.10]
Feb  7 01:57:48 localhost postfix/smtps/smtpd[112526]: warning: Wrapper-mode request dropped from 209.17.97.10.rdns.cloudsystemnetworks.com[209.17.97.10] for service smtps. TLS context initialization failed. For details see earlier warnings in your logs.
Feb  7 01:57:48 localhost postfix/smtps/smtpd[112526]: disconnect from 209.17.97.10.rdns.cloudsystemnetworks.com[209.17.97.10] commands=0/0
Feb  7 02:00:01 localhost CRON[113612]: (root) CMD (/usr/local/CyberCP/bin/python /usr/local/CyberCP/plogical/upgradeCritical.py >/dev/null 2>&1)
Feb  7 02:00:01 localhost CRON[113611]: (root) CMD (/usr/local/CyberCP/bin/python /usr/local/CyberCP/plogical/ClusterManager.py --function Uptime --type All)
Feb  7 02:00:01 localhost CRON[113614]: (root) CMD (/usr/local/CyberCP/bin/python /usr/local/CyberCP/plogical/findBWUsage.py >/dev/null 2>&1)
Feb  7 02:00:01 localhost CRON[113613]: (root) CMD (/usr/local/CyberCP/bin/python /usr/local/CyberCP/postfixSenderPolicy/client.py hourlyCleanup >/dev/null 2>&1)
Feb  7 02:00:01 localhost CRON[113615]: (root) CMD (/usr/local/CyberCP/bin/python /usr/local/CyberCP/plogical/renew.py >/dev/null 2>&1)
Feb  7 02:00:01 localhost CRON[113617]: (root) CMD (if ! find /home/*/public_html/ -maxdepth 2 -type f -newer /usr/local/lsws/cgid -name '.htaccess' -exec false {} +; then systemctl restart lsws; fi)
Feb  7 02:03:01 localhost CRON[114710]: (root) CMD (if ! find /home/*/public_html/ -maxdepth 2 -type f -newer /usr/local/lsws/cgid -name '.htaccess' -exec false {} +; then systemctl restart lsws; fi)
Feb  7 02:03:01 localhost CRON[114712]: (root) CMD (/usr/local/CyberCP/bin/python /usr/local/CyberCP/plogical/ClusterManager.py --function Uptime --type All)
Feb  7 02:06:01 localhost CRON[115657]: (root) CMD (if ! find /home/*/public_html/ -maxdepth 2 -type f -newer /usr/local/lsws/cgid -name '.htaccess' -exec false {} +; then systemctl restart lsws; fi)
Feb  7 02:06:01 localhost CRON[115659]: (root) CMD (/usr/local/CyberCP/bin/python /usr/local/CyberCP/plogical/ClusterManager.py --function Uptime --type All)
Feb  7 02:09:01 localhost CRON[115765]: (root) CMD (  [ -x /usr/lib/php/sessionclean ] && if [ ! -d /run/systemd/system ]; then /usr/lib/php/sessionclean; fi)
Feb  7 02:09:01 localhost CRON[115766]: (root) CMD (if ! find /home/*/public_html/ -maxdepth 2 -type f -newer /usr/local/lsws/cgid -name '.htaccess' -exec false {} +; then systemctl restart lsws; fi)
Feb  7 02:09:01 localhost CRON[115767]: (root) CMD (/usr/local/CyberCP/bin/cleansessions >/dev/null 2>&1)
Feb  7 02:09:01 localhost CRON[115770]: (root) CMD (/usr/local/CyberCP/bin/python /usr/local/CyberCP/plogical/ClusterManager.py --function Uptime --type All)
Feb  7 02:09:01 localhost systemd[1]: Starting Clean php session files...
Feb  7 02:09:02 localhost systemd[1]: phpsessionclean.service: Succeeded.
Feb  7 02:09:02 localhost systemd[1]: Finished Clean php session files.
Feb  7 02:12:01 localhost CRON[115877]: (root) CMD (if ! find /home/*/public_html/ -maxdepth 2 -type f -newer /usr/local/lsws/cgid -name '.htaccess' -exec false {} +; then systemctl restart lsws; fi)
Feb  7 02:12:01 localhost CRON[115879]: (root) CMD (/usr/local/CyberCP/bin/python /usr/local/CyberCP/plogical/ClusterManager.py --function Uptime --type All)
Feb  7 02:12:50 localhost pdns_server[105666]: Could not retrieve security status update for '4.2.1-1build2.Ubuntu' on 'auth-4.2.1-1build2.Ubuntu.security-status.secpoll.powerdns.com.', RCODE = Non-Existent domain
Feb  7 02:15:01 localhost CRON[115933]: (root) CMD (if ! find /home/*/public_html/ -maxdepth 2 -type f -newer /usr/local/lsws/cgid -name '.htaccess' -exec false {} +; then systemctl restart lsws; fi)
Feb  7 02:15:01 localhost CRON[115935]: (root) CMD (/usr/local/CyberCP/bin/python /usr/local/CyberCP/plogical/ClusterManager.py --function Uptime --type All)
Feb  7 02:16:28 localhost pure-ftpd: (?@cpe-158-222-244-86.nyc.res.rr.com) [INFO] New connection from cpe-158-222-244-86.nyc.res.rr.com
Feb  7 02:16:28 localhost pure-ftpd: (?@cpe-158-222-244-86.nyc.res.rr.com) [INFO] admin_ookma-kyi is now logged in
Feb  7 02:16:28 localhost pure-ftpd: (admin_ookma-kyi@cpe-158-222-244-86.nyc.res.rr.com) [INFO] Can't change directory to /home/ookma-kyi/: No such file or directory
Feb  7 02:17:01 localhost CRON[116035]: (root) CMD (   cd / && run-parts --report /etc/cron.hourly)
Feb  7 02:18:01 localhost CRON[116054]: (root) CMD (/usr/local/CyberCP/bin/python /usr/local/CyberCP/plogical/ClusterManager.py --function Uptime --type All)
Feb  7 02:18:01 localhost CRON[116056]: (root) CMD (if ! find /home/*/public_html/ -maxdepth 2 -type f -newer /usr/local/lsws/cgid -name '.htaccess' -exec false {} +; then systemctl restart lsws; fi)

Help please

Update:
Attempting to access the home directory using my oracle cloud supplied account results in the following error:

Command ‘ls -la --full-time’
failed with return code 2 and the following error message.
ls: cannot open directory ‘.’: Permission denied

Shell output:

ubuntu@ookma-kyi-tech:/home$ ls
ls: cannot open directory ‘.’: Permission denied

Update 2:

I suspect this isn’t a directory. Log into your server via SSH and enter

cd /home
ls -l

You’ll get a list of your websites as well as the username. Each site has its own ftp/system user. I use this username along with an SSH key for my computer to access FTP.

But the easier way is simply to set up an FTP account.

image

Select the website you want the account for, set a username and pw. Then in your FTP client, just input your server IP, username and PW and select FTP (NOT SFTP). It should log you into the website folder

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