Can Send but Cannot Receive Email Problem

Support and Discussion General Discussion
1

Hi Support,

My website is working fine using Open LiteSpeed and WordPress.
I hope somebody can help me to fix my email. I can send email but cannot receive. I am using Cloudflare and DMARC, DKIM, SPF, MX records are setup the same with the configuration in the control panel.
These are the email error logs.
Oct 25 04:38:07 server dovecot: imap-login: Login: user=[email protected], method=PLAIN, rip=49.144.167.84, lip=107.152.35.73, mpid=1669, TLS, session=
Oct 25 04:38:10 server dovecot: imap-login: Login: user=[email protected], method=PLAIN, rip=49.144.167.84, lip=107.152.35.73, mpid=1673, TLS, session=
Oct 25 04:38:28 server postfix/pickup[1113]: AD0C32C23E37: uid=0 from=
Oct 25 04:38:28 server postfix/cleanup[1587]: AD0C32C23E37: message-id=[email protected]
Oct 25 04:38:28 server opendkim[792]: AD0C32C23E37: DKIM-Signature field added (s=default, d=alzonaprinting.com)
Oct 25 04:38:28 server postfix/qmgr[1114]: AD0C32C23E37: from=[email protected], size=74831, nrcpt=1 (queue active)
Oct 25 04:38:28 server postfix/pipe[1599]: AD0C32C23E37: to=[email protected], orig_to=, relay=dovecot, delay=0.1, delays=0.08/0/0/0.03, dsn=5.1.1, status=bounced (user unknown. Command output: lda([email protected]): Error: net_connect_unix(/var/run/dovecot/stats-writer) failed: Permission denied )
Oct 25 04:38:28 server postfix/cleanup[1615]: C609C2C23E38: message-id=[email protected]
Oct 25 04:38:28 server postfix/bounce[1613]: AD0C32C23E37: sender non-delivery notification: C609C2C23E38
Oct 25 04:38:28 server postfix/qmgr[1114]: C609C2C23E38: from=<>, size=2932, nrcpt=1 (queue active)
Oct 25 04:38:28 server postfix/qmgr[1114]: AD0C32C23E37: removed
Oct 25 04:38:28 server postfix/pipe[1602]: C609C2C23E38: to=[email protected], relay=dovecot, delay=0.03, delays=0.01/0/0/0.02, dsn=5.1.1, status=bounced (user unknown. Command output: lda([email protected]): Error: net_connect_unix(/var/run/dovecot/stats-writer) failed: Permission denied )
Oct 25 04:38:28 server postfix/qmgr[1114]: C609C2C23E38: removed

Regards,
Brenda

2

Try this: Append new settings below in /etc/dovecot/dovecot.conf, then restart dovecot service and try again.

service stats {
unix_listener stats-reader {
user = vmail
group = vmail
mode = 0660
}

unix_listener stats-writer {
    user = vmail
    group = vmail
    mode = 0660
}

}

3

Hi I tried it but still cannot receive email. Here is the error log.
Oct 26 01:38:00 server dovecot: imap([email protected])<3074>: Logged out in=3321 out=15075 deleted=0 expunged=0 trashed=0 hdr_count=0 hdr_bytes=0 body_count=0 body_bytes=0
Oct 26 01:38:00 server dovecot: imap([email protected])<3426>: Logged out in=974 out=4223 deleted=0 expunged=0 trashed=0 hdr_count=0 hdr_bytes=0 body_count=0 body_bytes=0
Oct 26 01:38:08 server dovecot: imap-login: Login: user=[email protected], method=PLAIN, rip=49.144.171.69, lip=107.152.35.73, mpid=3805, TLS, session=
Oct 26 01:38:10 server dovecot: imap-login: Login: user=[email protected], method=PLAIN, rip=49.144.171.69, lip=107.152.35.73, mpid=3810, TLS, session=
Oct 26 01:38:13 server dovecot: imap-login: Login: user=[email protected], method=PLAIN, rip=49.144.171.69, lip=107.152.35.73, mpid=3812, TLS, session=
Oct 26 01:38:14 server dovecot: imap([email protected])<3812>: Logged out in=32 out=520 deleted=0 expunged=0 trashed=0 hdr_count=0 hdr_bytes=0 body_count=0 body_bytes=0
Oct 26 01:39:27 server dovecot: imap-login: Login: user=[email protected], method=PLAIN, rip=49.144.171.69, lip=107.152.35.73, mpid=3866, TLS, session=
Oct 26 01:39:28 server dovecot: imap([email protected])<3866>: Logged out in=32 out=520 deleted=0 expunged=0 trashed=0 hdr_count=0 hdr_bytes=0 body_count=0 body_bytes=0

4

Did you properly set up MX records for your domain?

Check your MX records here → Dig (DNS lookup)