1.8.6 Backup User:Group Errors

Provider: Digital Ocean

Virtualization Type: VPS

System: Centos 7.5 & Ubuntu 18.04

Installation option: OLS

OLS or Enterprise? Enterprise and OLS

Installing from official server or mirror server? official

Replace JS/CSS files to JS Delivr? no

Install Memcached extension for PHP? no

Install LiteSpeed Memcached? yes

Install Memcached? no

Install Redis extension for PHP? yes

Install Redis? yes

I have tried this on both Ubuntu and CentoOS, LSWS and OLS.

Version 1.8.6 of CyberPanel creates the /home/domain.com/backup folder as domainuser:domainuser, and the files within are domainuser:domainuser for the “Status” file and root:root for the “backup” file. This is causing an issue that causes the backup to remain as “Pending”: https://i.imgur.com/IVuAUyG.png

Version 1.8.3 Does not have this issue, and root:root owns everything from the “backup” folder to the contents inside.

On both versions, 1.8.3 and 1.8.6 this always appears once it has ran: https://i.imgur.com/gsaXDnO.png

TL;DR there is an issue with CyberPanel backups user and groups.

‘/backup/’ dir is user:user
‘/backup/status’ is user:user
‘backup/backupfile.tar.gz’ is root:root

TL;DR there is an issue with CyberPanel backups user and groups.

‘/backup/’ dir is user:user
‘/backup/status’ is user:user
‘backup/backupfile.tar.gz’ is root:root

Do you have any problem with user:group ? Backup process now run as the end-user.

TL;DR there is an issue with CyberPanel backups user and groups.

‘/backup/’ dir is user:user
‘/backup/status’ is user:user
‘backup/backupfile.tar.gz’ is root:root

Do you have any problem with user:group ? Backup process now run as the end-user.


Not that I know of. The backup is running correctly it just it not changing the status to complete afterwards.


The status file says “Completed” in it too.

@engageaustin It is fine for now, if you click Create Backup, it will create the backup for you.