Restore Backup Not restoring DB and Error creating DB user

Support and Discussion General Discussion
1
  • I set up a fresh Cyberpanel with OpenLiteSpeed on Vultr 2.1.2 in Ubuntu 20.04
  • Imported a Backup created in another Cyberpanel LiteSpeed VPS with Wget
  • All files were restored correctly but the DB was created empty and Cyberpanel logs displayed a message:

Backup version 2.1.1 detected…

Could not restore MYSQL database: ande_andesdistribucion! [restoreDatabaseBackup]

Failed to restore database ande_andesdistribucion. But it can be false positive, moving on…

(1396, “Operation CREATE USER failed for ‘ande_andesdistribucion’@‘localhost’”)[createDatabase]

I verified DB password was just letters and numbers.

What else would you recommend me to check?

Best regards,

2

Can you upload the backup file to google drive and send to our support. It looks like compatibility issue between versions.

3

Hello, i have some sort of issue two. Trued to migrade from a server to another one and i get this errors

[11.02.2021_06-46-06] Restore aborted for: backup-XXXXXX-11.02.2021_06-29-28.tar.gz. Error message: Error Message: ‘NoneType’ object has no attribute ‘text’. Not able to create Account, Databases and DNS Records, aborting. [575][5009]

Same version on both servers, even if i move backup to new server and restore i get same error