Failed backups. Give cyberpersons access?

Hi,

I’ve purchased the ‘one click backup 100gb option’ a while ago. But now i get these e-mails and backups doesn’t seem to run (i can’t really see anything in the settings). But now the support team at platform. cyberpersons .com ask me for admin access to check. Is this legit and normal?

|### [email protected]|Sun 26 Oct, 02:43 (1 day ago)|||

Hi,

Failed to create backup for [domain] on on [domain].

Please contact our support team at: [platform .cyberpersons. com]

Thank you.


Current Version:
2.3

Build:
9

Current Commit:
6f28d39a591b5e08aac6adfcc59b642a58622ea2

Latest Version:
2.4

Latest Build:
4

Latest Commit:
369f6d539bf9b2adaf5982489f1bc180c2b11465