Can't upload new theme on Wordpress site

Support and Discussion General Discussion
1

Hey Guys,

Just thought I would mention this here while I start troubleshooting to see what is causing the issue.

On more than one site, I can’t upload a new theme file via the theme upload. The resulting page after trying to upload is a “Site can’t be reached” with an ERR_CONNECTION_CLOSED error.

When reviewing the error log from within the Cyberpanel admin, I get this …

Failed to obtain or reinitialize VMemBuf.

Would this be something I should submit a ticket for, or could there be a simple solution I haven’t found yet :wink:

Thanks … Scott

2

So, are you able to solve it yet?

3

Not yet, I read there may be a database issue, but wouldn’t that affect all database functions? I can upload images just fine.

Another person mentioned the upload limits, but I already increased those, besides, I thought they’re site specific adjustments. I’m getting this same thing on more than one site.

Is it possible the server is rejecting .zip uploads?

4

It seems to be related to this …

https://www.litespeedtech.com/support/forum/threads/not-solved-failed-to-obtain-or-reinitialize-vmembuf.5319/

I don’t know enough to actually fix it, but restarting OLS worked. So I’m guessing the tmp directory is getting full. A restart must flush the swap file.

Could this be a consequence of downgrading OLS to allow for the SSL to work (last ticket #2393)?

Thanks … Scott

5

I just checked the error log (from the Cyberpanel admin) and the following line is repeating constantly. If this error is flooding the system, I don’t think this could be a good thing right?!

2018-10-09 15:43:52.399342 [NOTICE] [65.129.85.81:61514:HTTP2-15] No request delivery notification has been received from LSAPI application, possible dead lock.

6

@ScottProck

Did you recently install some WordPress plugin or made some other changes? It seems OpenLiteSpeed waits for a response from PHP script and PHP never returns anything.

7

Not that I can remember, however, I wasn’t getting errors that would cause me to look at the logs when I last installed plugins. I will start troubleshooting the plugins and report back.