Cannot create user. Error message: u'securityLevel'

w3services · November 20, 2019, 12:32pm

Cannot create a user. Error message: u’securityLevel’

Today, I updated CP and now when creating new users getting this error.

CyberPanel · November 20, 2019, 2:30pm

Clear browser cache.

w3services · November 21, 2019, 4:46am

Not working - Cannot create user. Error message: u’securityLevel’

Same error.

w3services · November 21, 2019, 5:40am

Fixed.

MisutoKazo · December 11, 2019, 3:52am

Same error. I tried to clear browser cache and change other browser. But nothing changes.

CyberPanel · December 11, 2019, 6:33am

@MisutoKazo

Did you try private/incognito mode?

CitizenX · December 12, 2019, 10:30pm

I experience this issue as well.

Tried reinstalling CP several times on a new instance of CentOS 7 via a fresh VPS on Upcloud. I also cannot update data on the standard admin user (e.g. name and e-mail) nor delete the standard admin user in favor of a new admin user due to this.

Mesures taken:

Repeated new VPS + noew installs.
Upgraded VP cf. your upgrade listed in your documentation

Please advise.

CitizenX · December 12, 2019, 10:31pm

Ps. Also tried incognito mode + clearing cache in regular browser mode. using Chrome on Mac.

CitizenX · December 14, 2019, 4:13am

@devidbonds6: did you by chance not select a value in the dropdown option Securitylevel before trying to create the new user? The default value is blank. If nothing but the default is selected this error triggers if I remember correctly.