Hi Pletino #1

Hello CyberPanel Community,

I am raising another public thread as support has stopped responding with any concrete timeline regarding Invoice INV-2026-00196 (Ticket #RGLEBUMJ1).

The refund was requested on October 16, 2026—the exact same day of purchase—fully complying with the advertised 30-day money-back guarantee.

Frontline support states they cannot enforce policy or set a deadline for their Billing Lead. Holding customer funds without processing a day-1 refund is a serious failure of business ethics.

I expect management or the Billing Lead to resolve this ticket and process the refund today.