Unresolved Day-1 Refund Request - Invoice INV-2026-00196 (#RGLEBUMJ1)

Hello CyberPanel Community and Team,

I am posting here publicly as support has reached a complete standstill regarding Invoice INV-2026-00196 ($83.61) under Ticket #RGLEBUMJ1.

The refund was requested on October 16, 2026—the exact day of purchase—well within CyberPanel's advertised 30-day money-back guarantee policy.

Despite multiple follow-ups, support repeatedly replies with generic messages stating they cannot provide a timeline, set a deadline, or act on refunds, holding funds indefinitely behind "internal billing escalations."

Holding a customer's money past day one while ignoring stated guarantee terms is unacceptable. I am requesting management and the Billing Lead to step in, honor their policy, and process this refund immediately.

Invoice ID: INV-2026-00196
Support Ticket: #RGLEBUMJ1
Request Date: October 16, 2026

Daily Update: Still no resolution or response from the CyberPanel Billing Lead regarding invoice INV-2026-00196 and Ticket #RGLEBUMJ1.

Support confirms they are powerless to act or provide a timeline, leaving a day-1 refund under a 30-day money-back guarantee completely stalled.

Requesting immediate intervention from the forum moderators and management.