Urgent: Unable to Reach Billing or Management for 4 Days

I need help contacting an authorized Billing/Admin manager.

On August 30, I intended to add $12 to my account, but my Visa card was charged $1,200. I reported the issue immediately. The full balance remains untouched, and there are no servers, subscriptions, or orders on my account.

For four days, I have tried to contact Billing and management through multiple tickets, but I only receive repeated messages saying the case is “in the queue.” Support has confirmed that they do not know whether anyone from the admin team has actually reviewed it. The published WhatsApp number also does not receive messages.

Could a forum administrator please forward this urgently to Mr. Usman Nasir or tell me how to contact the manager responsible for Billing? I am requesting the full $1,200 refund.

Ticket: #XFF67C
Escalations: #5102, #5104, and #5106

Please contact me privately if additional payment information is required.

That’s a significant billing error, especially since you reported it immediately. I’d recommend contacting your card issuer as well and asking about the process for disputing the $1,200 charge. Keep your payment receipt and ticket numbers as evidence, and avoid sharing full card details publicly. Hopefully, the billing team reviews your case and resolves the refund as soon as possible.