Outlook - Unable to add account (IMAP)

Bu

Budo Mar 06, 2024 #1

Hi,

I’m trying to add email account to my Outlook.

Unfortunately, I got this error:

Mar 6 10:24:46 localhost postfix/smtpd[3164402]: connect from unknown[45.xxx.xx.xx]
Mar 6 10:24:46 localhost postfix/smtpd[3164402]: warning: unknown[45.xxx.xx.xx]: SASL LOGIN authentication failed: Invalid authentication mechanism
Mar 6 10:24:46 localhost postfix/smtpd[3164402]: disconnect from unknown[45.xxx.xx.xx] ehlo=1 auth=0/1 quit=1 commands=2/3

I’ve tried to use different Encryption methods:

None
SSL/TLS
STARTTLS
Auto

Unfortunately, no luck…

Did someone had the same/similar problem?

Thank you!

sh

shoaibkk Mar 07, 2024 #2

Dear,

May i know which port you are using to connect the email with outlook?

Bu

Budo Mar 10, 2024 #3

Hi @shoaibkk,

Thank you for your time!

Both 143, 993 for IMAP
Also both 587, 465 for SMTP

Of course, everything is forwarded and open!

P.S, On phone I’m using a TypeApp application and I can connect my emails. Only problems with Outlook

Thank you!

Bu

Budo Mar 20, 2024 #4

Anything, anyone…?
It seems that support or this community is dying…

RM

Rana Muhammad Usman Nasir Mar 21, 2024 #5

What version of outlook is this ?

sh

shoaibkk Mar 21, 2024 #6

can you please open a tickt for me here https://platform.cyberpersons.com/ let me check your server

Bu

Budo Mar 22, 2024 #7

Outlook 2021

Bu

Budo Mar 22, 2024 #8

Hi @shoaibkk ,

Done, ticket has been created.

Thank you!

RM

Rana Muhammad Usman Nasir Mar 24, 2024 #9

Sorry, but can you tell me OS of your server and do you use mac, linux or windows from where you connect using outlook ?

RM

Rana Muhammad Usman Nasir Mar 25, 2024 #10

FYI, I just checked from my mac that it worked, you can see my Outlook version as well.

I even sent an email and it also went through.

RM

Rana Muhammad Usman Nasir Mar 26, 2024 #11

Just checked on Windows (Outlook 2016) worked.

Bu

Budo Mar 29, 2024 #12

Hi @usmannasir,

Thank you very much for your time and help!

Server OS: Ubuntu Server 22.04
Client: Windows 11 Home (up-to-date)
Outlook 2021 (up-to-date)

Thank you very much!

Vedran

RM

Rana Muhammad Usman Nasir Mar 29, 2024 #13

Kindly share dovecot logs when you do login.

Bu

Budo May 23, 2024 #14

Hi @usmannasir,

Sorry for a late reply, but due to different circumstances I was out.
Where I can find dovecot logs which are connected to login?

If I check Email Logs - CyberPanel it only contains Postfix logs.

Thank you!
Best Regards,
Vedran