Cannot Send or receive mails — CyberPanel Community

AM

Afritech Media Feb. 27, 2023, 10:40 a.m. #1

Hi there, am asking for assistance configuring my VPS. I cannot send or receive emails. I am getting “can’t connect to server”.

afritechmedia.com is the domain name.

jo

josephgodwinke Feb. 27, 2023, 10:54 a.m. #2

Welcome @Afritech Happy you are here

Go to https://SERVER_URL:8090/snappymail/?admin → Domains → click on your domain and post a screenshot of the SMTP/IMAP settings after clicking test

AM

Afritech Media Feb. 27, 2023, 11:29 a.m. #3

jo

josephgodwinke Feb. 27, 2023, 11:31 a.m. #4

Just what I thought. You need to issue mail server ssl.

Go to Cyberpanel dashboard → SSL → Mailserver SSL

Issue ssl for mail.yourprimarydomain.com

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Afritech Media Feb. 27, 2023, 11:41 a.m. #5

Thanks Joseph. It now works. I can now send mails. However I can’t receive any mail to the account. Could it be that the DNS is configured wrongly?

jo

josephgodwinke Feb. 27, 2023, 11:53 a.m. #6

Test your mailserver here //email/testTo: post a screenshot you can hide what you deem is private

AM

Afritech Media Feb. 27, 2023, 12:02 p.m. #7

jo

josephgodwinke Feb. 27, 2023, 12:09 p.m. #8

Do you have rDNS ptr record? The record should be mail.primarydomain.com and then you should remove any mx records which do not exist in cyberpanel dns manager