WWW domain doesn't seem to work (affects SSL registration)

Al

Albie July 12, 2021, 12:05 p.m. #1

First post! I have loaded a website using CyberPanel, and it says on the page that the “www” subdomain will automatically be created. This did not work. As a result, SSL registration hits a timeout when zerossl tries to confirm the www.[domain].

The www subdomain appears in DNS > Add/Delete Records, mapped to the server IP address.

When I ping the www domain it doesn’t respond, but the root domain (without www.) responds just fine.

Any help would be MUCH appreciated, I’ve been at this for far too long.

Al

Albie July 12, 2021, 12:24 p.m. #2

I have created an alias for www.[domain] within the website configuration as well, but the issue still persists. I imagine the aliases only have an effect if the dns resolves to the server, which it currently doesn’t.

jo

josephgodwinke May 12, 2023, 5:45 p.m. #4

You have not cared to How to ask for assistance?