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404 error (suspended website) every 48hs

ra
raffaellabec #1

Hello everyone,

Im experiencing something VERY weird situation that maybe some of you can point me in the right direction.

Every 2 days the whole “website” is having a 404. Of course on a website that receives 10k per day we panic, enter via SHH (Google Cloud) run sudo reboot and everything runs back again.

Can anyone imagine what this can be?

I checked the error logs and at the time the server decide to “suspend” the website is blank.

Awaiting your ideas,
R.

5 replies
sk
sky103 #2

I also dealing with that problem

ra
raffaellabec #3

Ok. I happened again. This time we dont panic and goes to “Suspend/Unsuspend” and it works! WTF! Its like the webstie hits a limit it do not have and suspend itself.

How this can happen? How to fix this? Please help!

ra
raffaellabec #4

Guys. Its happens more and more often. Any news?

ra
raffaellabec #5

Type your comment> @sky103 said:

I also dealing with that problem

Hey guys! We discovered with the support ticket this is a conflict with the Mod Security Rules Pack. Just disable the 2 rules waiting for a future fix.

I always recommend the facebook group and the ticket system. They give me the solution in less than 12hs!

mu
muttahir #6

Too many modsec rules cause it to suspend, please turn them off and try again

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