I can send e-mails but I don't receive any.

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dorukalpulgen Aug. 22, 2019, 5:36 p.m. #1

Hello!

I recently setup Cyberpanel for my stuff but there is a problem. I created my website, didn’t change any MX or A settings but although everything is pretty new and clear on my system, I cannot receive any e-mails. I mean, when I try to send e-mails there is no problem at all. It sends it instantly. But when I send e-mail on my Gmail account to my cyberpanel account, it just doesn’t arrive at all. There is no e-mail doesn’t matter how long I wait. Does anyone know why?

Ol

OliverS Sept. 1, 2019, 6:45 p.m. #2

Hello!
I recently setup Cyberpanel for my stuff but there is a problem. I created my website, didn’t change any MX or A settings but although everything is pretty new and clear on my system, I cannot receive any usps tracking e-mails. I mean, when I try to send e-mails there is no problem at all. It sends it instantly. But when I send e-mail on my Gmail account to my cyberpanel account, it just doesn’t arrive at all. There is no e-mail doesn’t matter how long I wait. Does anyone know why?

Getting same issue here, cant receive the emails here too.

Help is appreciated.
Thanks in advance.
Regards,
Shane

Cy

CyberPanel Sept. 2, 2019, 8:26 a.m. #3

When you send email to your server, what is the output of journalctl -f | grep postfix

More details here Troubleshooting CyberPanel - 14 - Logging & Troubleshooting - CyberPanel Community

Share your output here.

ra

rayandexter1 Oct. 7, 2019, 12:24 p.m. #4

customwritings said:
When you send email to your server, what is the output of journalctl -f | grep postfix

More details here Troubleshooting CyberPanel - 14 - Logging & Troubleshooting - CyberPanel Community

Share your output here.

Thanks for the link! Will try to fix this issue on my own following the indicated guidelines.

io

iosman000 Nov. 5, 2019, 1:51 a.m. #5

Hello!
I recently setup Cyberpanel for my stuff but there is a problem. I created my website, didn’t change any MX or A settings but although everything is pretty new and clear on my system, I cannot receive any e-mails. tweakbox tweakbox tweakbox I mean, when I try to send e-mails there is no problem at all. It sends it instantly. But when I send e-mail on my Gmail account to my cyberpanel account, it just doesn’t arrive at all. There is no e-mail doesn’t matter how long I wait. Does anyone know why?

I having the same problem. I will try the way you told above. thanks alot

so

solopedro Nov. 22, 2019, 5:19 p.m. #6

Hi I am havind same problem, when I send an email from any of the accounts in cyber panel to another in the same server no problem.
If i send one from gmail or any service outside the one in cyberpanel do not receive.

Help me please, anyone knows how to solve it?

Thanks

log states

root@fra ~]# journalctl -f | grep postfix
nov 22 17:23:28 fra.equitem.com postfix/smtpd[19243]: connect from mail-yb1-f170.google.com[209.85.219.170]
nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: 7292EF12290A: client=mail-yb1-f170.google.com[209.85.219.170]
nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: problem talking to server /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/cleanup[19250]: 7292EF12290A: message-id=CANrz9yaO=LtuvNucutgh-hoW73w9zAQUnvOF49VntOH=e=LPrg@mail.gmail.com
nov 22 17:23:30 fra.equitem.com postfix/qmgr[17530]: 7292EF12290A: from=pedsolorzano@gmail.com, size=2902, nrcpt=1 (queue active)
nov 22 17:23:30 fra.equitem.com postfix/pipe[19252]: fatal: get_service_attr: unknown username: spamd
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: disconnect from mail-yb1-f170.google.com[209.85.219.170] ehlo=2 starttls=1 mail=1 rcpt=1 bdat=1 quit=1 commands=7
nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: private/spamassassin socket: malformed response
nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: transport spamassassin failure – see a previous warning/fatal/panic logfile record for the problem description
nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: process /usr/libexec/postfix/pipe pid 19252 exit status 1
nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: /usr/libexec/postfix/pipe: bad command startup – throttling
nov 22 17:23:31 fra.equitem.com postfix/error[19253]: 7292EF12290A: to=pedro@equitem.com, relay=none, delay=2.1, delays=1.1/1/0/0.01, dsn=4.3.0, status=deferred (unknown mail transport error)

so

solopedro Nov. 22, 2019, 5:26 p.m. #7

oops this is the

qt

qtwrk Nov. 22, 2019, 5:54 p.m. #8

Hi I am havind same problem, when I send an email from any of the accounts in cyber panel to another in the same server no problem. If i send one from gmail or any service outside the one in cyberpanel do not receive.
Help me please, anyone knows how to solve it?

Thanks

log states

root@fra ~]# journalctl -f | grep postfix
nov 22 17:23:28 fra.equitem.com postfix/smtpd[19243]: connect from mail-yb1-f170.google.com[209.85.219.170]
nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: 7292EF12290A: client=mail-yb1-f170.google.com[209.85.219.170]
nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: problem talking to server /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/cleanup[19250]: 7292EF12290A: message-id=CANrz9yaO=LtuvNucutgh-hoW73w9zAQUnvOF49VntOH=e=LPrg@mail.gmail.com
nov 22 17:23:30 fra.equitem.com postfix/qmgr[17530]: 7292EF12290A: from=pedsolorzano@gmail.com, size=2902, nrcpt=1 (queue active)
nov 22 17:23:30 fra.equitem.com postfix/pipe[19252]: fatal: get_service_attr: unknown username: spamd
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: disconnect from mail-yb1-f170.google.com[209.85.219.170] ehlo=2 starttls=1 mail=1 rcpt=1 bdat=1 quit=1 commands=7
nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: private/spamassassin socket: malformed response
nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: transport spamassassin failure – see a previous warning/fatal/panic logfile record for the problem description
nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: process /usr/libexec/postfix/pipe pid 19252 exit status 1
nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: /usr/libexec/postfix/pipe: bad command startup – throttling
nov 22 17:23:31 fra.equitem.com postfix/error[19253]: 7292EF12290A: to=pedro@equitem.com, relay=none, delay=2.1, delays=1.1/1/0/0.01, dsn=4.3.0, status=deferred (unknown mail transport error)

Did you install Spam Assassin?

so

solopedro Nov. 22, 2019, 6:48 p.m. #9

yes I thiunk i have the problem since then

so

solopedro Nov. 22, 2019, 7:01 p.m. #10

Hi I am havind same problem, when I send an email from any of the accounts in cyber panel to another in the same server no problem. If i send one from gmail or any service outside the one in cyberpanel do not receive.
Help me please, anyone knows how to solve it?

Thanks

log states

root@fra ~]# journalctl -f | grep postfix
nov 22 17:23:28 fra.equitem.com postfix/smtpd[19243]: connect from mail-yb1-f170.google.com[209.85.219.170]
nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: 7292EF12290A: client=mail-yb1-f170.google.com[209.85.219.170]
nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: problem talking to server /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/cleanup[19250]: 7292EF12290A: message-id=CANrz9yaO=LtuvNucutgh-hoW73w9zAQUnvOF49VntOH=e=LPrg@mail.gmail.com
nov 22 17:23:30 fra.equitem.com postfix/qmgr[17530]: 7292EF12290A: from=pedsolorzano@gmail.com, size=2902, nrcpt=1 (queue active)
nov 22 17:23:30 fra.equitem.com postfix/pipe[19252]: fatal: get_service_attr: unknown username: spamd
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: disconnect from mail-yb1-f170.google.com[209.85.219.170] ehlo=2 starttls=1 mail=1 rcpt=1 bdat=1 quit=1 commands=7
nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: private/spamassassin socket: malformed response
nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: transport spamassassin failure – see a previous warning/fatal/panic logfile record for the problem description
nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: process /usr/libexec/postfix/pipe pid 19252 exit status 1
nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: /usr/libexec/postfix/pipe: bad command startup – throttling
nov 22 17:23:31 fra.equitem.com postfix/error[19253]: 7292EF12290A: to=pedro@equitem.com, relay=none, delay=2.1, delays=1.1/1/0/0.01, dsn=4.3.0, status=deferred (unknown mail transport error)

Did you install Spam Assassin?

yes I did

qt

qtwrk Nov. 22, 2019, 11:34 p.m. #11

Hi,

Please try follow this page to set it over again

see if it helps

so

solopedro Nov. 23, 2019, 8:20 a.m. #12

did all that , helped with one account (domain) , but I have some more domains and still those accounts forother domains do not receive emails.

Any ideas? or help

Hi,
Please try follow this page to set it over again

https://blog.cyberpanel.net/2018/05/22/install-spamassassin-and-stop-email-spam-on-cyberpanel/

see if it helps

so

solopedro Nov. 23, 2019, 2:03 p.m. #13

Finally, I had to set uo all the A records for mail!! and mx, now all working.

In other question. related to this, is there a way to retrieve the emails sent to me during the past 36 hours. Must be a cue… somewhere!!

thank you

qt

qtwrk Nov. 23, 2019, 2:07 p.m. #14

Hi,

I think it won’t

if you didn’t have MX record , then whoever sent it will think it like this is nobody’s mail and discard it.

unless you have access to sender’s mail otherwise I don’t think it’s possible to get them.

so

solopedro Nov. 23, 2019, 2:58 p.m. #15

Ok all sorted!

Ei

EichmannCharity Dec. 24, 2020, 10:38 a.m. #16

I am having the same problem as you. Can you share the solution with me?

an

anhtuan Feb. 3, 2021, 3:28 p.m. #17

any solution for fix? a got same problem

Ar

Arklo Sept. 1, 2021, 11:08 a.m. #18

Hello,
I am using CyberPanel V 2.1 on CentOS 7; I have also the same problem as I am able to send email’s but can’t received in my inbox.
When I run this command: journalctl -f | grep postfix

[root@server ~]# journalctl -f | grep postfix
Sep 01 10:43:00 example.com postfix/smtpd[541590]: connect from mail-oi1-f175.google.com[209.85.167.175]
Sep 01 10:43:00 example.com postfix/smtpd[541590]: warning: smtpd_client_event_limit_exceptions: non-null host address bits in “xx.xx.xx.xx/24”, perhaps you should use “xx.xx.xx.0/24” instead
Sep 01 10:43:00 example.com postfix/smtpd[541590]: warning: mynetworks: non-null host address bits in “xx.xx.xx.xx/24”, perhaps you should use “xx.xx.xx.0/24” instead
Sep 01 10:43:00 example.com postfix/smtpd[541590]: NOQUEUE: reject: RCPT from mail-oi1-f175.google.com[209.85.167.175]: 451 4.3.0 info@mydomain.com: Temporary lookup failure; from=myusername@gmail.com to=info@mydomain.com proto=ESMTP helo=<mail-oi1-f175.google.com>
Sep 01 10:43:00 example.com postfix/smtpd[541590]: warning: smtpd_client_event_limit_exceptions: non-null host address bits in “xx.xx.xx.xx/24”, perhaps you should use “xx.xx.xx.0/24” instead
Sep 01 10:43:00 example.com postfix/smtpd[541590]: disconnect from mail-oi1-f175.google.com[209.85.167.175] ehlo=2 starttls=1 mail=1 rcpt=0/1 bdat=0/1 quit=1 commands=5/7
^C
[root@server ~]#

I appreciate for the help to fix this issue.

Thanks

TB

Tiago B Faustino Feb. 7, 2022, 9:35 p.m. #19

Same problem. Any solution?

sh

shoaibkk Feb. 8, 2022, 7:03 a.m. #20

show me results for //email/testTo: